Shipping Information
Dispatch & Delivery
We aim to ship all in-stock orders within 24 hours of placing your order (Monday to Friday). Orders containing backordered or made to order items will not be shipped until all items have arrived at our warehouse. Estimated timeframes for backordered items are listed on the product page, and we do our best to keep you updated on any unexpected delays.
If you require certain in-stock items to be sent before your backordered items arrive, we encourage you to place two separate orders or email us to request partial shipment of your in-stock items. Please note that additional delivery charges may apply.
Shipping costs will be calculated at checkout. This is based off the size and weight of the ordered products and their delivery location. Once your order has been shipped, you will receive a tracking number via email. This will include an estimated delivery date provided by the courier. All smaller items will be sent via express Australia Post, and bulkier items will be sent with Border Express.
Please note that once your package has left our warehouse, we have no control over any delays. If you encounter any issues with your delivery, please contact us, and we will look into it on your behalf.
Elka Suspenion: please note that all Elka suspension is made to order and will be a 4-8 week wait time. You will be notified of any unexpected delays that may occur.
Backorder Items: items that are on backorder are displayed with a purple bage when browsing products, and an orange button when adding to cart. You will find underneath this button the estimated wait time for this item to arrive. Occasionally, further delays to estimated wait times sometimes occur due to supplier availabilty, manufacturing, or shipping delays, however, we do our best to provide accurate timeframes at the time of purchase. You will be notified of any changes to estimated wait times.
Click & Collect
You can select for click and collect at checkout. Please wait to be notified via email that your order is ready for collection.
Your order can be collected Monday-Friday, 9am - 5pm.
Unit 5/10 Pioneer Ave
Tuggerah, NSW 2259 Australia
If you require pick up outside of these times, please contact us via email, sales@hhpi.com.au.
For any further questions or concerns, please contact us or see our shipping policy for more information.
